✅ Prerequisites

Before importing external orders, make sure the following conditions are met:

The Order must exist
Transcode your order status values to DJUST statuses using the transcoding feature

⚙️ How It Works

Each row in the CSV represents one Order Logistic. You may:

Use the Order External Id or Order Reference fields to target an existing order
Use the Order Status field to update the status of that order
Include multiple rows with different orders to update several statuses in a single import

Field name	Description	Required
Order Status	The new status to be applied to the Order. The value must either match an existing Order status in DJUST or be mapped to one through the status transcoding configuration.	✅
Order External Id	External identifier of the Order. Mainly used for imported Orders that were not created directly in the platform.	☑️ (unless `Order Reference` is provided)
Order Reference	Internal reference of the Order generated within DJUST platform. Used to identify Orders created directly in the system. Eg. 536-473-1274565-1	☑️ (unless `Order External Id` is provided)

Field name

Description

Required

Order Status

The new status to be applied to the Order.

The value must either match an existing Order status in DJUST or be mapped to one through the status transcoding configuration.

✅

Order External Id

External identifier of the Order.

Mainly used for imported Orders that were not created directly in the platform.

☑️ (unless Order Reference is provided)

Order Reference

Internal reference of the Order generated within DJUST platform. Used to identify Orders created directly in the system.

Eg. 536-473-1274565-1

☑️ (unless Order External Id is provided)

✅ Required ☑️ Conditionally required

⚠️
Required Custom Fields
Any custom fields configured as required in DJUST must also be included in the CSV.

Template: https://docs.google.com/spreadsheets/d/1ciyfDSzZi3PtLtrQ4ZgbDWeKkNiIBQRwfKeJGf7-JDQ/edit?usp=sharing

The Order Status value must be valid and supported by DJUST
The new status must follow the allowed transitions in DJUST’s order workflow (You cannot regress to a previous status once a forward transition has been made)