Impersonate

This feature allows a Back Office operator to temporarily log in as a Customer user on the Front Office Client (FOC) in order to:

• See exactly what the customer sees
• Reproduce bugs or confusion scenarios
• Provide effective support and guidance

Access Rights

• Required permission: CUSTOMER_USER_IMPERSONATE
• This permission is strictly required to see or use the impersonation feature.

How to impersonate a customer user

There are two ways to impersonate a customer user :

From a Customer User detail page

• A “Impersonate” button is visible only if you (the operator) have the required permission.
• Clicking the button opens allows you to view the information of the customer account you are about to be redirected to :
  • Store information (if the option multistore is available for your platform)
  • Account information (if your user belongs to multiple accounts, you can then select the account you wish to connect with)

From a Customer User detail page

It behaves the same way with a few key differences:

• The "Impersonate" button is displayed next to each user listed in the Customer Account detail page.
• The Customer Account field is pre-filled and non-editable, even if the user is linked to multiple accounts, since the impersonation is initiated directly from a specific account context.