Event details

A guide to the detailed view of a transaction event and the technical and business information it contains.

Introduction — Event Details

The Event Details view provides the complete and granular detail of a single transaction event.

This is the lowest level of the Transactions feature, exposing the exact technical and financial snapshot of a specific payment step.

It is designed to:

  • Investigate payment issues
  • Understand precisely what happened at a given lifecycle step
  • Retrieve technical PSP references
  • Access detailed financial breakdowns

It complements:

  • The Transactions list (aggregated, latest-state view)
  • The Events list (timeline view)

By providing the full detail of one specific event.


Accessing an event detail

Users can access the Event Details view in two ways:

1- From the Events list

  • Click on any event in the list of events of a transaction.
  • This allows access to the detail of any lifecycle step (INIT_PAYMENT, AUTHORIZED, PAID, REFUND, etc.).

2- From the Transactions list

  • Click on any transaction in the Transactions list.
  • In this case, the user is automatically redirected to the detail of the latest event only (the most recent event associated with that transaction).
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Example:

If a transaction has the following events: INIT → AUTHORIZED → PAID

Access from the Transactions list will open:

Event detail: PAID


Information available in the Event Details view

CategoryFieldDescription
IdentificationCommercial Order ReferenceReference of the DJUST commercial order
Logistic Order ReferenceReference of the logistic order (if applicable)
PSP payment referenceCommon PSP reference identifying the initial payment
Event IDUnique identifier of the event
Event statusTechnical status of the event
Event creation dateExact timestamp when the event was created
Business contextCustomer accountCustomer account that initiated the payment
SupplierSupplier concerned by the event (Operator view only)
Payment methodPayment method used (e.g. credit card, bank wire, purchase card)
Payment networkPayment network used (e.g. Visa, Mastercard, SEPA)
Financial detailsAmount without commissionsAmount excluding commissions (+ currency)
Commission amountCommission applied (+ currency)
Total amountTotal amount (HT / TTC)
Investigation dataError codeTechnical error code (if the event failed)
Error messageHuman-readable error message (e.g. “Insufficient funds”)